Farmers Insurance http://michiganradio.org en Farmers Insurance employees in Grand Rapids to receive back wages after investigation http://michiganradio.org/post/farmers-insurance-employees-grand-rapids-receive-back-wages-after-investigation <p>The U.S. Labor Department found &quot;significant and systemic violations of the federal Fair Labor Standards Act&#39;s overtime and record-keeping provisions&quot; at Farmers Insurance offices around the country - including offices in Grand Rapids, Michigan.</p><p>Officials at the U.S. Labor Department say &quot;Farmers Insurance Inc. has agreed to pay $1,520,705 in overtime back wages to 3,459 employees.&quot;</p><p>From the Department of Labor <a href="http://www.dol.gov/opa/media/press/whd/WHD20110976.htm">press release</a>:</p><blockquote><p>Through interviews with employees and a review of the company&#39;s timekeeping and payroll systems, investigators found that the company did not account for time employees spent performing pre-shift work activities. Employees routinely performed an average of 30 minutes of unrecorded and uncompensated work &mdash; such as turning on work stations, logging into the company phone system and initiating certain software applications necessary to begin their call center duties &mdash; per week.</p><p>Because employees&#39; pre-shift work times were excluded from official time and payroll records, they were not paid for all hours and are owed compensation at time and one-half their regular rates for hours that exceeded 40 per week.</p></blockquote><p>The agreement affects call center employees who worked between Jan. 1, 2009, and May 10, 2010, at Farmers&#39; &quot;HelpPoint&quot; facility in Grand Rapids.</p><p>It also affects employees who worked between Jan. 1, 2009, and Feb. 1, 2010, at a Farmers&#39; &quot;ServicePoint&quot; facility in Grand Rapids. Wed, 06 Jul 2011 21:35:22 +0000 Mark Brush 3178 at http://michiganradio.org