sales satisfaction http://michiganradio.org en Stateside for Tuesday, August 27th, 2013 http://michiganradio.org/post/stateside-tuesday-august-27th-2013 <p>The Pentagon is proposing to cut back production of the Bradley Fighting Vehicle. We looked at what that could mean for the Michigan companies that make parts for the Bradley.</p><p>And, who wins and who loses when a major freeway is widened through urban neighborhoods?</p><p>And we looked at the local food scene in Grand Rapids to see just how food builds a sense of place.</p><p>Also, a dead zone has developed in Green Bay. What is causing it and is there anything we can do to fix it?</p><p>First on the show,&nbsp;<span style="line-height: 1.5;">There's been lots to celebrate in terms of sales for the U.S. car makers, bouncing back in a big way from their near-death experiences.</span></p><p>But those strong sales have the auto companies and their suppliers boosting production at a fast rate. And that could be having an unwanted effect---declining customer satisfaction with the vehicles they're turning out.</p><p>Claes Fornell, founder of the American Customer Satisfaction Index, joined us today to talk about the latest survey results.</p><p> Tue, 27 Aug 2013 19:43:13 +0000 Stateside Staff 14162 at http://michiganradio.org Stateside for Tuesday, August 27th, 2013 US car sales are up but customer satisfaction is down http://michiganradio.org/post/us-car-sales-are-customer-satisfaction-down <p>There's been lots to celebrate in terms of sales for the U.S. car makers, bouncing back in a big way from their near-death experiences.</p><p>But those strong sales have the auto companies and their suppliers boosting production at a fast rate. And that could be having an unwanted effect---declining customer satisfaction with the vehicles they're turning out.</p><p>Claes&nbsp;Fornell, founder of the <a href="http://www.theacsi.org/acsi-results/acsi-auto-industry-report-2013">American Customer Satisfaction Index</a>, joined us today to talk about the latest survey results.</p><p><em>Listen to the full interview above.</em></p><p> Tue, 27 Aug 2013 17:32:08 +0000 Stateside Staff 14154 at http://michiganradio.org US car sales are up but customer satisfaction is down Car sales satisfaction up: J.D. Power http://michiganradio.org/post/car-sales-satisfaction-jd-power <p align="LEFT">Automakers and car dealerships are trying harder to please the customer in the showroom - and it's paying off, according to J.D. Power.</p><p align="LEFT">Chris Sutton of J.D. Power says sales satisfaction jumped 11 points from last year.</p><p align="LEFT">He says dealers are trying to make the negotiating process&nbsp;easier and faster.&nbsp; They're also working on the delivery experience.</p> Thu, 29 Nov 2012 21:15:28 +0000 Tracy Samilton 10147 at http://michiganradio.org