Mini http://michiganradio.org en Car sales satisfaction up: J.D. Power http://michiganradio.org/post/car-sales-satisfaction-jd-power <p align="LEFT">Automakers and car dealerships are trying harder to please the customer in the showroom - and it's paying off, according to J.D. Power.</p><p align="LEFT">Chris Sutton of J.D. Power says sales satisfaction jumped 11 points from last year.</p><p align="LEFT">He says dealers are trying to make the negotiating process&nbsp;easier and faster.&nbsp; They're also working on the delivery experience.</p> Thu, 29 Nov 2012 21:15:28 +0000 Tracy Samilton 10147 at http://michiganradio.org