MyFord Touch en Ford profits way up in North America, way down in Europe <p>Ford Motor Company's third quarter profit in North America was its biggest since at least 2000.</p><p>But the company's financial performance was dragged down by Europe, where a protracted recession has cripped car sales.</p><p>Ford lost $468 million in that region.</p><p>The company has a turnaround plan for Europe, and it's very similar to what Ford did to recover in North America:&nbsp; decisive downsizing, including closing plants, while at the same time investing heavily in future products.</p> Tue, 30 Oct 2012 18:16:12 +0000 Tracy Samilton 9695 at Ford upgrades oft-criticized MyFord Touch <p>Ford is giving its touch-screen system, called MyFord Touch, a big upgrade.&nbsp;&nbsp; The&nbsp;modifications will also be&nbsp;made to&nbsp;Lincoln vehicles.</p><p>The changes will be free to customers who already have the system in their cars.&nbsp;&nbsp;Dealers will also upgrade new cars on their lots.</p><p>MyFord&nbsp;Touch uses a computer touchscreen to control things like the radio, IPod, cellphone, and navigation.&nbsp;</p> Tue, 06 Mar 2012 15:10:50 +0000 Tracy Samilton 6516 at Ford upgrades oft-criticized MyFord Touch Ford quality issues easy to fix, says CEO Mulally <p>The CEO of Ford Motor Company says the company is well on the way to fixing quality problems in new Ford cars.</p><p>The problems resulted in a big drop in the rankings for Ford in Consumer Reports&#39;&nbsp;2011 reliability survey.</p><p>Customers are having&nbsp;problems with the company&rsquo;s My Ford in-car communication system.&nbsp;</p><p>Users found the touch screens&nbsp;hard to activate or they had to be rebooted frequently.&nbsp;&nbsp;</p><p>Consumer Reports&#39; David Champion&nbsp;said that&rsquo;s a safety issue, if people are so distracted by the problems that they take their eyes off the road.&nbsp;&nbsp;</p><p>The new transmission in the Focus and Fusion has glitches, too.&nbsp;</p><p>CEO Alan Mulally said both problems are software related.&nbsp;&nbsp;</p><p><em>&quot;So it&rsquo;s relatively easy and fast, to be able to make those improvements,&quot;</em> Mulally told Michigan Radio.&nbsp;<em> &quot;So we&rsquo;ve already started to incorporate that in the products that are in the field but also in the new products coming out.&quot;</em></p><p>Mulally said Ford began working on the issue a year ago, right after customers started complaining.&nbsp;</p><p>Ford fell from 10<sup>th</sup> to 20<sup>th</sup> place this year in the Consumer Reports reliability survey.</p> Thu, 27 Oct 2011 22:04:19 +0000 Tracy Samilton 4727 at Ford quality issues easy to fix, says CEO Mulally