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Fri August 19, 2011
Detroit Water and Sewerage says customers can ignore erroneous shut-off notices
A computer glitch at the Detroit Water and Sewerage Department led to some customers receiving shut-off notices.
DWSD officials say customers who received the notices "with an address that isn’t theirs" can disregard them.
In a news release, DWSD Public Affairs Manager Mary Sevakis said “We received numerous customer complaints about the notices, and we determined that they referred to one address and one account that had an overdue balance. Customers who received those notices had no connection to that account, and they don’t have to worry about their water being shut off."
The DWSD says shut-off notices have been stopped until the software problem is fixed.