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Wed July 6, 2011
Farmers Insurance employees in Grand Rapids to receive back wages after investigation
The U.S. Labor Department found "significant and systemic violations of the federal Fair Labor Standards Act's overtime and record-keeping provisions" at Farmers Insurance offices around the country - including offices in Grand Rapids, Michigan.
Officials at the U.S. Labor Department say "Farmers Insurance Inc. has agreed to pay $1,520,705 in overtime back wages to 3,459 employees."
From the Department of Labor press release:
Through interviews with employees and a review of the company's timekeeping and payroll systems, investigators found that the company did not account for time employees spent performing pre-shift work activities. Employees routinely performed an average of 30 minutes of unrecorded and uncompensated work — such as turning on work stations, logging into the company phone system and initiating certain software applications necessary to begin their call center duties — per week.
Because employees' pre-shift work times were excluded from official time and payroll records, they were not paid for all hours and are owed compensation at time and one-half their regular rates for hours that exceeded 40 per week.
The agreement affects call center employees who worked between Jan. 1, 2009, and May 10, 2010, at Farmers' "HelpPoint" facility in Grand Rapids.
It also affects employees who worked between Jan. 1, 2009, and Feb. 1, 2010, at a Farmers' "ServicePoint" facility in Grand Rapids.