Detroit Mayor Mike Duggan planned to have a lot more buses on the streets by this point. There’s been progress in some areas: more buses, better maintenance. But the bus system is still not reaching its goals.
Almost a year ago we asked bus riders in Detroit what they thought of the service and we got a mixed bag of responses.
This month we got some of the same impressions.
“No, I ain’t seen no change. They still slow. Still slow as hell,” Reginald Daniels said as he waited for a bus with his family at the downtown Rosa Parks Transit Center .
“They’re more on time, a little bit faster, but sometimes they’re a little bit late,” student Aaron Gatewood said, sitting on a bench at a bus stop on Lafayette.
“The buses ain't no better than they been," Rosemary Aikens said, adding, "You sit here two or three hours waiting for a dad-gum bus."
A friend sitting next to her disagreed. “I can say it has improved and I do believe it will improve further more down the road,” argued Mary Smith. Her friend laughed at the statement.
Things have changed. With some help from the federal government, there are brand-new buses running the routes. Forty new buses are operating now and another 40 are coming. So what’s the problem? Why are people still complaining about the buses?
There are a couple of problems.
Yes, 40 buses were added to the fleet, but 69 old buses have been retired from service.
It doesn’t sound like it, but that’s actually a net improvement because the new buses are more reliable. They don’t break down as often. They’re actually ready for service. And that brings us to the real problem.
There are not enough drivers.
“We’re almost 100 drivers short of our projected budget. And in order for us to run on-time service, we need to have positions filled or close to it,” said Detroit Department of Transportation Director Dan Dirks.
He’s been trying to hire drivers ever since Detroit Mayor Mike Duggans hired him. There are some new drivers. Dirks just hasn’t been able to recruit enough drivers.
There’s a new class of 29 in training now. That’s a bigger class than usual. He’s hoping after a couple more six-week courses, he will have enough drivers.
“So, our hope is that by sometime this summer we’re going to be to the point (we) won’t have to cut service at all because we don’t have drivers. And we won’t have to cut service at all because we’ll have more than enough buses available.”
That’s really optimistic. Even if the other classes end up with 30 trainees, only half to two-thirds of the applicants make it through the drug screening and six-week training program.
That leaves him short of the nearly 100 drivers Dirks says he needs.
But, if he manages to hire those drivers, Dirks says the Detroit bus system will be able to achieve the national standard which he says is 80% on-time performance. A public transportation watchdog doesn’t think that’s good enough.
“If you don’t have at least 99%, if not 100% every single day of the buses that are scheduled to be out on the road actually out there serving people, that is crisis,” said Megan Owens with Transportation Riders United.
She says for years the Detroit bus system only has been getting 60 to 80% of buses on the road.
“So, that means there’s a one-in-three, one-in-four shot that the bus you’re waiting for isn’t going to arrive at all, isn’t operating, didn’t even leave the terminal in the morning. And that’s outrageous. That’s truly an absurd situation.”
And the director of the Detroit bus system doesn’t argue with the fact it has to do better.
“Yeah, I agree with the customers, but, you know, really, what’s the bus service? The bus service should be there on time and that’s, you know, the national standard is zero to five minutes,” said Dan Dirks.
That regular, reliable service is critical if you depend on public transportation to get to work. Many people in Detroit cannot afford a car. Megan Owens says employers are reluctant to hire someone who relies on the bus to get to work because they’ll end up being late too often.
“We are never, as a city, as a region, going to truly turn around economically until every person can rely on the transit service to get to their job every day, not part of the time.”
That can only happen when there are enough drivers and enough dependable vehicles to put 228 buses on the streets each day to get 74,000 riders where they need to be on time – at least in Detroit. Getting beyond city limits on public transportation is a whole other issue.
Support for the Detroit Journalism Cooperative on Michigan Radio comes from the John S. and James L. Knight Foundation, Renaissance Journalism's Michigan Reporting Initiative, and the Ford Foundation.