US car sales are up but customer satisfaction is down

Aug 27, 2013

There's been lots to celebrate in terms of sales for the U.S. car makers, bouncing back in a big way from their near-death experiences.

But those strong sales have the auto companies and their suppliers boosting production at a fast rate. And that could be having an unwanted effect---declining customer satisfaction with the vehicles they're turning out.

Claes Fornell, founder of the American Customer Satisfaction Index, joined us today to talk about the latest survey results.

Listen to the full interview above.