Utility customers get credits after 2-day outage

Aug 17, 2012

DETROIT (AP) - About 8,000 DTE Energy Co. customers in Oakland County will receive credits on future bills after losing service this summer due to a substation fire.

The Detroit News reports Friday that the credits will range from $25 to $250 and show up on bills over the next several months.

Residences and businesses in Royal Oak and Berkley, north of Detroit, lost power for two days last month.

DTE Energy spokesman Len Singer says the amount of the credits will depend on the length of time customers were without electricity.

The newspaper reports that customers can seek a $25 credit if an outage lasts more than 16 hours under normal conditions or more than 120 hours under catastrophic conditions.