Stateside
4:39 pm
Wed December 18, 2013

We check in with those in Michigan looking for health insurance

It was October 1 when the Healthcare.gov website opened for business.The rocky launch of the public portal to the Affordable Care Act has consumed much of the nation's attention and news space.

The December 23 enrollment deadline is at hand. That's when you have to have signed up if you want a policy by January 1.

We wanted to see if the consumer experience with Healthcare.gov has improved - see what problems remain - and find out how many of us have been able to complete applications and actually select a marketplace plan.

Don Hazaert joined us today. He's the director of Michigan Consumers for Healthcare. It's one of four navigator agencies in our state for the Affordable Care Act.

You can find the agencies here.

Hazaert said, no question, there have been significant frustrations with the enrollment process, but that has changed since December 1. The Healthcare.gov website is working much better. Hazaert says those people who have signed up since December 1 have had a much smoother experience, especially those signing up with a new account.

Navigators are still trying to work with those individuals who started the process prior to December 1. We asked so of our listeners about their experiences with signing up for health care coverage.

Tom is 57 and lives in Ann Arbor and has been out of work for a year and a half. He's been paying for health insurance out of pocket for himself and his wife. It's been very expensive. His insurance company helped him sign up on Healthcare.gov. He received a subsidy to help him cover his costs. His online experience was good. 

"The price of the new policy is about half the price of the old policy and the deductible is about half as well, so I'm in a win-win situation as far as that's concerned," said Tom.

Diane Kay is 33-year-old attorney from Brighton, MI. She had a job change and hasn't been insured since 2007. She has a pre-existing condition so insurance companies wouldn't cover her, or it was prohibitively expensive. She's still paying back a lot of debt she incurred from a stay in the hospital. She got insurance through Healthcare.gov in November and said the process was not difficult.

Sasha Acker is 22-year-old social worker from Kalamazoo. She works part-time and doesn't get insurance from the company she works for. She had an extremely frustrating experience with Healthcare.gov, but was eventually able to sign up for coverage. She's excited to have insurance but has not been able to log back in to make her first payment. 

"I called in about six times, and they told me basically that since they made a bunch of upgrades to the website some of the accounts got corrupted and people can't access them anymore. Nobody has a solution for me," said Acker.

Don Hazaert with Michigan Consumers for Healthcare says Acker will need to make a payment before the start of the New Year to get her insurance.

He says her frustration is most likely with the 800 number she's calling and that he suggests she get in touch with a health care navigator in Michigan.

Hazaert says in 2014, they look forward to moving the conversation away from a troubled website to the benefits of the Affordable Care Act.

*This story was informed by the Public Insight Network.