consumer reports

Auto
2:24 pm
Thu August 15, 2013

The C-Max doesn't get the mileage Ford advertised

U.S. Representative John D. Dingell rides in a Ford C-MAX Energi Plug-in hybrid.
Ford Motor Company

The Ford C-Max's fuel efficiency isn't what the Detroit automaker advertised.

According to the Associated Press, this afternoon, Ford Motor Company will announce a change in the model's gas mileage, according to a Ford source who knows about the company's plan. The AP reports the source didn't want to be identified as the announcement has not been made public yet.

The AP writes that the move comes after an investigation by the U.S. Environmental Protection Agency, which enforces mileage estimates. The Ford source said that mileage estimate could be cut from 47 to 43 mpg. 

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Auto
12:02 pm
Tue February 5, 2013

Group questions MPG claims for turbo engines

Ford CEO Alan Mulally with 3 cyl turbo engine
Ford Motor Company

Many of the claims for better fuel economy from new turbo-charged engines are more hype than reality, according to tests by Consumer Reports, the independent consumer advocacy group.

The agency tested a number of vehicles that offer regular four or eight cylinder engines, and compared them to the turbo-charged version.  Turbo-charging is a technology that gets more power from a smaller engine with direct injection of extra spurts of air and fuel.

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Auto
5:42 pm
Tue November 20, 2012

Lukewarm reviews from Consumer Reports for three Detroit-made cars

Dodge Dart
Chrysler

Consumer Reports says it won't put three Detroit cars on its influential "recommended" list - the Dodge Dart, a compact car from Chrysler, the Lincoln MKS, Ford's refreshed luxury sedan , and the Cadillac XTS.

Consumer Reports:  Dart "stalls out on its powertrains."

This is especially bad news for Chrysler, according to Mark Phelan, auto critic for the Detroit Free Press.

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Auto
11:42 am
Fri August 24, 2012

Ford's touch screens get thumbs-down from Consumer Reports

Randy Stern Wikimedia Commons

Consumer Reports says it's not just picking on Ford with its latest blog, entitled "Why the MyFord Touch control system stinks."  The magazine says Ford is one of the worst offenders, but it says any car touch screen that takes the driver's eyes off the road is a bad idea. 

MyFord Touch controls the radio, heat or air conditioning, navigation, trip computer, and, well,  just about everything except the gas, brakes and steering wheel. 

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Ford problems easy fix
6:04 pm
Thu October 27, 2011

Ford quality issues easy to fix, says CEO Mulally

The CEO of Ford Motor Company says the company is well on the way to fixing quality problems in new Ford cars.

The problems resulted in a big drop in the rankings for Ford in Consumer Reports' 2011 reliability survey.

Customers are having problems with the company’s My Ford in-car communication system. 

Users found the touch screens hard to activate or they had to be rebooted frequently.  

Consumer Reports' David Champion said that’s a safety issue, if people are so distracted by the problems that they take their eyes off the road.  

The new transmission in the Focus and Fusion has glitches, too. 

CEO Alan Mulally said both problems are software related.  

"So it’s relatively easy and fast, to be able to make those improvements," Mulally told Michigan Radio.  "So we’ve already started to incorporate that in the products that are in the field but also in the new products coming out."

Mulally said Ford began working on the issue a year ago, right after customers started complaining. 

Ford fell from 10th to 20th place this year in the Consumer Reports reliability survey.

Ford falls in reliability, Chrysler rises
5:22 pm
Tue October 25, 2011

Ford Motor Company falls, Chrysler rises in reliability survey

Ford Motor Company fell from grace in a Consumer Reports survey this year.

The survey predicts reliability of new models, based on past performance of older versions of the cars.

Ford dropped from 10th place to 20th.

David Champion is with Consumer Reports. 

He says the MyFordTouch and MyLincoln Touch in-car communications systems work poorly.

And a new transmission in the Ford Focus and Fusion doesn’t work well, especially at parking lot speeds.

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