exchanging gifts

(photo by Steve Carmody/Michigan Radio)

The presents have all been opened and many will be heading back to the store.   

Returning or exchanging gifts is part of the American holiday shopping season tradition.  

But Patrick Bennett with the Better Business Bureau of Eastern Michigan warns if you plan to return a present you should know the store’s rules for returning or exchanging merchandise. 

“It’s important that consumers retain the original packaging if they plan on returning items.  Or if they receive something that they know in fact they are going to return it, don’t even open it. Take it back in its original condition," says Bennett.   

Bennett also advises people returning presents to see if the business charges a restocking fee. He says restocking fees are common for businesses that sell electronics.  

Bennett says many retailers have tightened their rules on accepting returned merchandise in recent years to crack down on fraud.