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Steve Carmody / Michigan Radio

The Lansing Board of Water & Light has chosen a longtime city firefighter as its new emergency operations manager.

Trent Atkins is the city's assistant fire chief.

BWL was heavily criticized for its response to an ice storm last December. More than 40,000 BWL customers lost electricity in the wake of the Dec. 21 ice storm. Thousands spent 10 days or more waiting for the lights to come back on.

Steve Carmody / Michigan Radio

Lansing’s mayor may have real ‘power’ at his fingertips at times of emergency, if city voters agree in November.

Tens of thousands of Lansing Board of Water and Light customers spent days in the dark last December after a major ice storm.   The utility’s leadership was heavily criticized for a disorganized response to the black out. 

BWL’s response to the storm and its aftermath were the subject of reviews by a panel appointed by Lansing Mayor Virg Bernero, the state Public Service Commission and by the utility itself.

Steve Carmody / Michigan Radio

Lansing residents will get some additional help next time a massive ice storm knocks out their electricity.

Last December, about 40,000 Lansing Board of Water and Light customers lost their power during a pre-Christmas ice storm. Thousands spent the holiday in the dark as utility crews tried to restore power.   

The heavy ice yanked the wiring out of about 1,000 homes and businesses. Homeowners had to track down electricians during the holidays to reconnect homes to electric meters before power could be restored. Many had to wait 11 to 12 days.

BWL's general manager issued a statement saying the utility has "already begun implementing many of the improvements recommended by the MPSC."
Steve Carmody / Michigan Radio

State utility regulators are the latest to give Lansing’s city electric utility poor marks for how it handled a massive ice storm in December.

The Michigan Public Service Commission says the Lansing Board of Water & Light was not prepared for the Dec. 21 ice storm that knocked out power to about 40,000 BWL customers. Many customers had to wait 10 days or more to get their electricity restored.

The MPSC report echoes the findings of BWL’s own internal review and a panel appointed by Lansing’s mayor. Among other things, the MPSC says BWL needs to improve its tree trimming and communications programs. The public service commission does not regulate BWL, so its findings are little more than recommendations for change.

Lansing Mayor Virg Bernero asked for the state review. He says the three reports will provide a “road map” for BWL to be a more reliable energy provider.

BWL’s general manager issued a statement saying the utility has “already begun implementing many of the improvements recommended by the MPSC.”

Steve Carmody / Michigan Radio

The Lansing Board of Water and Light plans to hire someone to handle planning for future emergencies.

One of the biggest criticisms BWL received after last December’s major power outage was that the utility wasn't communicating well with those most affected.

About 40,000 people lost power during the Dec. 21 ice storm. Many had to wait 10 days or more to get their lights turned back on.

A recent report claims the utility also failed to keep in touch with local governments, which were also struggling to recover from a major pre-Christmas ice storm.

Steve Carmody / Michigan Radio

An internal report finds a key communication system that failed during December’s ice storm had been malfunctioning for months before the storm.

The Lansing Board of Water and Light released the findings of an internal review of its response to the storm last night.  More than 35,000 BWL customers lost power, some for as long as 10 days.

Steve Carmody/Michigan Radio

In the midst of the current weather crisis, Lansing utility officials plan to spend time tonight trying to figure out what went wrong during the last weather crisis in the capitol city.

Two weeks ago, an ice storm knocked out power to 40% of Lansing Board of Water and Light customers.

Many customers grew very angry as they waited for more than a week to get their electricity turned back on. That anger only grew worse when it was learned that the man in charge of the city’s utility left town during the outage to spend time with his family in New York.