MyFord Touch

Ford Motor Company's third quarter profit in North America was its biggest since at least 2000.

But the company's financial performance was dragged down by Europe, where a protracted recession has cripped car sales.

Ford lost $468 million in that region.

The company has a turnaround plan for Europe, and it's very similar to what Ford did to recover in North America:  decisive downsizing, including closing plants, while at the same time investing heavily in future products.

Ford Motor Company

Ford is giving its touch-screen system, called MyFord Touch, a big upgrade.   The modifications will also be made to Lincoln vehicles.

The changes will be free to customers who already have the system in their cars.  Dealers will also upgrade new cars on their lots.

MyFord Touch uses a computer touchscreen to control things like the radio, IPod, cellphone, and navigation. 

Ford acknowledges the touchscreen had problems; it shut down unexpectedly, it took too long to respond to the customer’s touch, and there was too much information on the screen.  

The CEO of Ford Motor Company says the company is well on the way to fixing quality problems in new Ford cars.

The problems resulted in a big drop in the rankings for Ford in Consumer Reports' 2011 reliability survey.

Customers are having problems with the company’s My Ford in-car communication system. 

Users found the touch screens hard to activate or they had to be rebooted frequently.  

Consumer Reports' David Champion said that’s a safety issue, if people are so distracted by the problems that they take their eyes off the road.  

The new transmission in the Focus and Fusion has glitches, too. 

CEO Alan Mulally said both problems are software related.  

"So it’s relatively easy and fast, to be able to make those improvements," Mulally told Michigan Radio.  "So we’ve already started to incorporate that in the products that are in the field but also in the new products coming out."

Mulally said Ford began working on the issue a year ago, right after customers started complaining. 

Ford fell from 10th to 20th place this year in the Consumer Reports reliability survey.