sales satisfaction

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First on the show, There's been lots to celebrate in terms of sales for the U.S. car makers, bouncing back in a big way from their near-death experiences.

But those strong sales have the auto companies and their suppliers boosting production at a fast rate. And that could be having an unwanted effect---declining customer satisfaction with the vehicles they're turning out.

Claes Fornell, founder of the American Customer Satisfaction Index, joined us today to talk about the latest survey results.

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There's been lots to celebrate in terms of sales for the U.S. car makers, bouncing back in a big way from their near-death experiences.

But those strong sales have the auto companies and their suppliers boosting production at a fast rate. And that could be having an unwanted effect---declining customer satisfaction with the vehicles they're turning out.

Claes Fornell, founder of the American Customer Satisfaction Index, joined us today to talk about the latest survey results.

Listen to the full interview above.

Automakers and car dealerships are trying harder to please the customer in the showroom - and it's paying off, according to J.D. Power.

Chris Sutton of J.D. Power says sales satisfaction jumped 11 points from last year.

He says dealers are trying to make the negotiating process easier and faster.  They're also working on the delivery experience.