sales satisfaction

Politics & Culture
3:43 pm
Tue August 27, 2013

Stateside for Tuesday, August 27th, 2013

The Pentagon is proposing to cut back production of the Bradley Fighting Vehicle. We looked at what that could mean for the Michigan companies that make parts for the Bradley.

And, who wins and who loses when a major freeway is widened through urban neighborhoods?

And we looked at the local food scene in Grand Rapids to see just how food builds a sense of place.

Also, a dead zone has developed in Green Bay. What is causing it and is there anything we can do to fix it?

First on the show, There's been lots to celebrate in terms of sales for the U.S. car makers, bouncing back in a big way from their near-death experiences.

But those strong sales have the auto companies and their suppliers boosting production at a fast rate. And that could be having an unwanted effect---declining customer satisfaction with the vehicles they're turning out.

Claes Fornell, founder of the American Customer Satisfaction Index, joined us today to talk about the latest survey results.

Stateside
1:32 pm
Tue August 27, 2013

US car sales are up but customer satisfaction is down

Claes Fornell is the founder of the American Customer Satisfaction Index.
Wikipedia

An interview with Claes Fornell, founder of the American Customer Satisfaction Index.

There's been lots to celebrate in terms of sales for the U.S. car makers, bouncing back in a big way from their near-death experiences.

But those strong sales have the auto companies and their suppliers boosting production at a fast rate. And that could be having an unwanted effect---declining customer satisfaction with the vehicles they're turning out.

Claes Fornell, founder of the American Customer Satisfaction Index, joined us today to talk about the latest survey results.

Listen to the full interview above.

Auto
4:15 pm
Thu November 29, 2012

Car sales satisfaction up: J.D. Power

Automakers and car dealerships are trying harder to please the customer in the showroom - and it's paying off, according to J.D. Power.

Chris Sutton of J.D. Power says sales satisfaction jumped 11 points from last year.

He says dealers are trying to make the negotiating process easier and faster.  They're also working on the delivery experience.

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