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Wed June 20, 2012
Domestic automakers trail in consumer quality survey; GM shows big improvements
U.S. automakers have not caught up to their Asian competitors when it comes to quality -- but American vehicles are still highly rated.
A company that measures consumer satisfaction says Lexus drivers reported the fewest problems during the first three months of ownership.
Dave Sargent is a vice president at J.D. Power and Associates. He says Jaguar and Porsche tied for second and General Motors' Cadillac came in third in the quality survey.
"GM improved as a corporation," Sargent says. "They're better than the average, when we looked back over the 26 years that we conducted the study, this is GM's best performance in that 26-year history."
Sargent says Chrysler as a whole improved significantly compared with last year.
Ford, however, was flat in the quality rankings. Sargent says Ford wrestled with its My Ford Touch technology, although the company has made improvements.