That was the painful self-assessment from General Motors today, as CEO Mary Barra unveiled the findings of an internal investigation into the automaker's ignition switch crisis.
The defective switches are linked to at least 13 deaths and 47 crashes over more than a decade.
Today Barra spoke to GM employees at a town hall meeting broadcast around the world.
Michigan Radio's auto reporter Tracy Samilton was at the town hall, and she joined us on today’s Stateside.
*Listen to our conversation with Tracy Samilton above.