Michigan Supreme Court to weigh into 911 lawsuit

Jan 11, 2012

The Michigan Supreme Court will hear arguments today over  whether a wrongful death lawsuit can proceed against a 911 operator.    

In 2006, a 5-year-old boy in Detroit called 911 seeking help for his mother who was unconscious. The first 911 operator who received the boy’s call didn’t believe him and told the boy to stop ‘playing on the phone’.    The operator told the boy she would send a police officer to the house, but she did not.    

A few hours later a second 911 operator accused the boy of playing a prank. The second 911 operator did send a police officer to the home. When the officer arrived, he discovered the boy’s mother dead on the floor.

The family sued claiming wrongful death and emotional distress.   

The 911 operators contended they are protected by laws which give 'immunity' to local governments. But lower state courts disagreed. The Court of Appeals found the 911 operators engaged in "extreme and and outrageous conduct" and so were not entitled to dismissal of the lawsuit.   

Earlier this week, a settlement was approved between one of the 911 operators and the family. An attorney described the settlement as ‘nominal’.